How long will it take to receive my order?
Items in stock ship within 1-2 business days. Backstock turnaround time is 2-4 weeks, plus shipping. Often this turnaround is much faster, however ARTbutt is a small (but mighty!) operation, and if your order is not among the inventory in stock we try to cut and sew everything to order, with care.
What are your shipping rates?
$8.50: United States orders up to $150
Free Shipping: United States orders over $150
$12.50: Canadian orders up to $200
Free Shipping: Canadian orders over $200
$18: Worldwide orders up to $250
Free Shipping: Worldwide orders over $300
All orders are shipped USPS First Class. Priority shipping is available within the US for a flat fee of $15. Please contact us if you need to discuss alternate shipping options.
Do you accept returns or exchanges?
Unfortunately, due to the intimate nature of the product, we cannot accept returns or exchanges on panties. If you are unsure of your size, please refer to the size chart and don’t hesitate to send your measurements or any questions you might have regarding size choice. If you are in between sizes we always recommend sizing up!
ARTbutt is made by meticulous, careful hands but they are human hands—however if there is something unacceptable about your order please let us know and we will do everything possible to make it right.
Why did I receive a tiny ARTbutt in my shipment, I didn't order this!
Well consider this your lucky day! We select (at random!) one package every so often to receive the ARTbutt, think of it as your ARTbutt jackpot! If you take a picture of it and post to @atelier_ARTbutt with hashtag #ARTbutt, we will gift you half off your next order ;)
How do I care for my ARTbutt lingerie?
Whatever you do, line-dry and avoid the dryer! This is actually a good rule of thumb for any garment you love, not just underwear. Just remember, lingerie likes to be pampered. Extend its life by handwashing in warm water with a mild detergent. Don't have time for all that? Machine washing on a cold/gentle cycle is also fine.
What on earth is ARTbutt (snicker)
Here is an annotated origin story for inquiring minds.
Tell me more about your supply chain!
All of ARTbutt’s cotton is organically sourced from Texas and milled in the Carolinas before it is shipped to us in NYC. We hand-dye small batches of the fabric using natural dye techniques and finishing, so each garment’s dye repeat will come out looking one-of-a-kind! Screenprinting is done locally in NYC as well.
Other fabrics are sourced from deadstock, (surplus yardage from larger manufacturers and mills at the end of their production cycles), or left over scraps from production cutting rooms here in New York City's Garment District, which re-directs this material into something beautiful instead of winding up in a landfill.
Garments are made in small batch production runs here in NYC, with each piece being carefully inspected before being sent out to its final destination. We use 100% recycled poly garment and mailer bags from Eco Enclose, and recycled hangtags from Greenerprinter.
Above all, we aim to make something beautiful that will last a long time, with the smallest impact possible.
Still more questions? Comments?
Please get in touch!