How long will it take to receive my order?
Items in stock ship within 1-2 business days. Backstock turnaround time is around 2 weeks, plus shipping, unless otherwise noted on product page. Often this turnaround is much faster, however ARTbutt is a small (but mighty!) operation, and if your order is not among the inventory in stock we try to cut and sew everything to order, with care.
What are your shipping rates?
At checkout you will have the option to choose from DHL, UPS, or USPS standard shipping rates, based on your timeline and preferred carrier. Once your order is shipped you will be notified via email of your shipping tracking info.
Shipments outside the United States (including Canada) ship using DHL.
For customers in the Rockaway Beach and Woodstock, NY regions, drop-off service is available.
If you are shipping to a friend, or as a gift, please indicate any special instructions in the "notes" section and check-out. I love including a little hand-written note as dictated, or making your package extra special :)
Do you accept returns or exchanges?
Swimsuits and other items may be returned for full refund or store credit if merchandise is received within 14 days in perfect condition, in original packaging materials. Unfortunately, due to the intimate nature of lingerie, we cannot accept returns or exchanges on underwear. If you are unsure of your size, please refer to the size chart and don’t hesitate to send your measurements or any questions you might have regarding size choice. If you are in between sizes we always recommend sizing up!
ARTbutt is made by meticulous, careful hands but they are human hands—however if there is something unacceptable about your order please let us know and we will do everything possible to make it right.
How do I care for my ARTbutt lingerie?
Whatever you do, line-dry and avoid the dryer! This is actually a good rule of thumb for any garment you love, not just underwear. Just remember, lingerie likes to be pampered. Extend its life by handwashing in warm water with a mild detergent. Don't have time for all that? Machine washing on a cold/gentle cycle is also fine.
How do I care for my ARTbutt swimsuit?
Rinse with cold water after each use and line dry.
What on earth is ARTbutt (snicker)
Here is an annotated origin story for inquiring minds.
Tell me more about your supply chain!
All of ARTbutt’s cotton is organically sourced from Texas and milled in the Carolinas before it is shipped to us in NYC. We hand-dye small batches of the fabric using natural dye techniques and finishing, so each garment’s dye repeat will come out looking one-of-a-kind! Screenprinting is done locally in NYC as well.
Other fabrics are sourced from deadstock, (surplus yardage from larger manufacturers and mills at the end of their production cycles), or left over scraps from production cutting rooms here in New York City's Garment District, which re-directs this material into something beautiful instead of winding up in a landfill.
Garments are made in small batch production runs here in NYC, with each piece being carefully inspected before being sent out to its final destination. We use 100% recycled poly garment and mailer bags from Eco Enclose, and recycled hangtags from Greenerprinter.
Above all, we aim to make something beautiful that will last a long time, with the smallest impact possible.
Still more questions? Comments?
Please get in touch!