How long will it take to receive my order?
Items in stock ship within 1-2 business days. Backstock turnaround time is around 2 weeks unless otherwise noted on product page. Often this turnaround is much faster, however ARTbutt is a small (but mighty!) operation, and if your order is not among the inventory in stock we try to cut and sew everything to order, with care.
What are your shipping rates?
At checkout you will have the option to choose from DHL, UPS, or USPS standard shipping rates, based on your timeline and preferred carrier. Once your order is shipped you will be notified via email of your shipping tracking info. Orders are typically delivered within 1-4 days depending on your location.
Shipments outside the United States (including Canada) ship using DHL.
For customers in the Rockaway Beach and Woodstock, NY regions, drop-off service is available.
If you are shipping to a friend, or as a gift, please indicate any special instructions in the "notes" section and check-out. We love including personalized notes as dictated, or making your package extra special :)
Do you accept returns or exchanges?
Swimsuits and other items may be returned for full refund or store credit if merchandise is received within 14 days in perfect condition, in original packaging materials. The cost of the return is the responsibility of the customer unless the item has a defect. Please contact firstname.lastname@example.org before returning any items.
All sale items are final sale.
All refunds are issued upon receipt of returned item.
Unfortunately, due to the intimate nature of lingerie and facemasks, we cannot accept returns or exchanges on these items. If you are unsure of your size, please refer to the size chart and don’t hesitate to send your measurements or any questions you might have regarding size choice. If you are inbetween sizes we always recommend sizing up!
ARTbutt is made by meticulous, careful hands but they are human hands—however if there is something unacceptable about your order please let us know and we will do everything possible to make it right.
ARTbutt will not retain your data or personal information for any third party use.
How do I care for my ARTbutt lingerie?
Whatever you do, line-dry and avoid the dryer! This is actually a good rule of thumb for any garment you love, not just underwear. Just remember, lingerie likes to be pampered. Extend its life by handwashing in warm water with a mild detergent. Don't have time for all that? Machine washing on a cold/gentle cycle is also fine.
How do I care for my ARTbutt swimsuit?
Rinse with cold water after each use and line dry in the shade to ensure the maximum lifespan of your suit. Your ARTswim was made to last for years, if taken care of properly!
Why on earth did you name your brand ARTbutt (snicker)
Here is an annotated origin story for inquiring minds.
Tell me more about your supply chain!
All of ARTbutt’s cotton is sourced from Texas and organically milled in the Carolinas before it is shipped to us in NYC. We hand-dye small batches of the fabric using natural dye techniques and finishing, so each garment’s dye repeat will come out looking one-of-a-kind! Screenprinting is done locally in NYC as well.
Our luxury-quality swim spandex is knit at a renown Italian mill and uses yarn made from recycled plastic bottles. You can read more about all the amazing properties of this innovative fabric on our swim product pages!
Other fabrics are sourced from deadstock, (surplus yardage from larger manufacturers and mills at the end of their production cycles), or left over scraps from production cutting rooms here in New York City's Garment District, which re-directs this material into something beautiful instead of winding up in a landfill.
Garments are made in limited edition small batch production runs in NYC or by hand in upstate NY, with each piece being carefully inspected before being sent out to its final destination. We use 100% recycled poly garment and mailer bags from Eco Enclose or tissue paper, and recycled hangtags from Greenerprinter.
Above all, we aim to make something beautiful that will last a long time, with the smallest impact possible.
Still more questions? Comments?
Please get in touch!